Please read these Terms carefully before installing or using Clevly. By installing the app through the Shopify App Store, you confirm that you accept these Terms and agree to be bound by them.
By installing, accessing, or using Clevly (the "Service"), you ("Merchant" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not install or use the Service. These Terms constitute a binding agreement between you and:
Alejandro Chocarro del Rio
NIF: 73027012B
Calle Eduardo Dato 10, 3ª A, Zaragoza, Spain
www.clevly.ai
(hereinafter "Clevly", "we", "us", or "our"). By installing Clevly through the Shopify App Store, you confirm that you are authorized to bind the business entity you represent to these Terms.
Clevly is an AI-powered analytics and business intelligence platform designed for ecommerce merchants. The Service provides:
Important: All AI-generated content — including recommendations, alerts, summaries, product labels, and scenario analyses — is provided for informational purposes only. It does not constitute financial, legal, investment, or business advice. AI systems can make mistakes; always verify outputs before making business decisions.
The Service is intended exclusively for use by businesses and commercial entities. To use Clevly, you must:
The Service is not intended for use by consumers for personal, family, or household purposes.
Access to Clevly is granted through your Shopify account via OAuth authorization. By installing the app, you authorize Clevly to access your Shopify store data within the permission scopes requested during installation. You are responsible for:
We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.
Clevly currently offers the following:
At the end of the 7-day trial, the app will display a subscription prompt. Access to the Service will be suspended until a Pro subscription is activated. Your data and configuration are preserved during this period. If a subscription is not activated within a reasonable time, your data may be permanently deleted in accordance with Section 6.5.
Current pricing and feature details are displayed within the Clevly app and at www.clevly.ai. We reserve the right to modify pricing with at least 30 days' prior notice to existing subscribers.
All payments are processed through the Shopify Billing API. Shopify acts as our billing agent: charges are added to your Shopify invoice and Shopify remits the corresponding amount to us. By activating a paid plan, you authorize Shopify to charge the applicable fees to your Shopify account on our behalf. Subscriptions renew automatically each month unless cancelled prior to the renewal date.
You may cancel your subscription at any time by uninstalling the Clevly app from your Shopify admin panel. When you uninstall the app, Shopify automatically cancels the recurring charge and no further payments will be taken. You will retain access to the Service until the end of the current billing period. We do not issue partial refunds for unused portions of a billing period.
All fees are non-refundable except where required by applicable law. If you believe a charge was made in error, please contact us at support@clevly.ai within 14 calendar days of the charge, including your store domain and a description of the issue.
Prices shown may be exclusive of applicable taxes, VAT, or similar charges. You are solely responsible for all taxes applicable to your use of the Service in your jurisdiction.
By connecting integrations within Clevly, you grant us access to data from the following sources, limited to the integrations you actively connect:
You represent and warrant that you have the right to grant us access to this data and that doing so does not violate any agreements you have with third-party platforms or applicable law.
We use the data accessed through your connected integrations solely to:
We do not sell your business data to third parties.
Clevly uses Anthropic's Claude AI models to process your business data and generate insights, recommendations, and chat responses. By using the Service, you acknowledge and consent to your data being processed by Anthropic's systems in accordance with Anthropic's usage policies.
AI-generated outputs are probabilistic by nature and may contain errors, omissions, or inaccuracies. We do not guarantee the correctness of any AI-generated content. You should independently verify any insight or recommendation before acting on it. We do not use your data to train AI models.
We do not collect, store, or process personal data of your end customers (their names, email addresses, postal addresses, or payment information). Our analytics are based exclusively on aggregated store metrics. Individual customer records are not stored by Clevly.
Your business data is retained for the duration of your active subscription. If you uninstall the app, your data is preserved for up to 48 hours to allow for potential reinstallation. After this period, Shopify issues a GDPR redaction request and all your data is permanently and irreversibly deleted from our systems, including daily snapshots, alerts, scenario analyses, and your profile.
The Service integrates with the following third-party platforms and services. Your use of these integrations is subject to each provider's own terms and privacy policies:
We are not responsible for the availability, accuracy, or performance of third-party services. The following known API limitations affect data shown in Clevly:
You agree not to use the Service to:
To protect the stability and security of the Service for all users, certain features are subject to rate limits and request caps. If your usage exceeds these thresholds, requests may be temporarily restricted.
All content, software, visual design, branding, algorithms, and technology comprising the Service — including the Clevly name, logo, AI models, and generated reports — are owned by or licensed to us and protected by applicable intellectual property laws. These Terms grant you no rights to our intellectual property beyond the limited right to use the Service as described herein.
You retain full ownership of all business data you provide or that is accessed through your connected integrations. We claim no ownership over your data. You grant us a limited, non-exclusive, royalty-free license to process your data solely for the purpose of providing the Service to you.
If you share feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free license to use that feedback for any purpose, without any obligation of compensation or attribution.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES; (B) AI-GENERATED RECOMMENDATIONS, ALERTS, SUMMARIES, OR ANALYSES WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR SPECIFIC BUSINESS SITUATION; (C) DATA OBTAINED FROM THIRD-PARTY INTEGRATIONS WILL BE ACCURATE OR CURRENT; OR (D) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS.
AI-generated insights and recommendations are decision-support tools only. They do not constitute financial, accounting, tax, legal, or investment advice. AI systems can produce incorrect outputs. All business decisions and their consequences are your sole responsibility.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLEVLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, DATA, OR GOODWILL; DAMAGES ARISING FROM RELIANCE ON AI-GENERATED RECOMMENDATIONS, ANALYTICS, OR INSIGHTS; DAMAGES ARISING FROM THE INACCURACY OR UNAVAILABILITY OF THIRD-PARTY DATA OR PLATFORM INTEGRATIONS; OR BUSINESS INTERRUPTION CAUSED BY SERVICE DOWNTIME OR ERRORS.
IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO CLEVLY IN THE THREE (3) CALENDAR MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
If a third party brings a claim, lawsuit, or legal action against us as a result of something you did — such as misusing the Service, violating these Terms, or infringing someone's rights — you agree to cover our reasonable legal costs and any resulting damages. This includes situations where:
This clause does not apply to the extent that a claim arises from our own negligence or breach of these Terms.
These Terms commence when you install the Service and remain in effect until terminated.
You may terminate these Terms at any time by uninstalling the Clevly app from your Shopify admin panel. Upon uninstallation, Shopify automatically cancels any active recurring charge. You will retain access to the Service until the end of the current billing period (if applicable).
We may suspend or terminate your access to the Service without prior notice if:
Upon termination, your right to use the Service ceases immediately. Your data will be deleted within 48 hours in accordance with Section 6.5. Sections 9, 10, 11, 12, and 14 survive termination.
These Terms are governed by the laws of Spain. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Zaragoza, Spain, except where mandatory laws in your jurisdiction require otherwise.
If you are located in the European Union, you may also contact your local supervisory authority or use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
We may update these Terms at any time. We will notify you of material changes by email or through a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service before the effective date.
For questions, notices, or concerns regarding these Terms, please contact us:
Alejandro Chocarro del Rio
Email: support@clevly.ai
Address: Calle Eduardo Dato 10, 3ª A, Zaragoza, Spain
www.clevly.ai
© 2026 Clevly · Alejandro Chocarro del Rio · NIF 73027012B